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Web Privacy Policy

Data controller

The data controller for your data is:

XAVIER FIGUERAS REMOLAT Tax ID (NIF): 46308503G Address: Pi i Margall, 18, 08224 Terrassa Email: xfigueras001@cofb.net Website: farmaciafigueras.com Telephone: 937880464 Regulated professional activity data: member of the Official College of Pharmacists of Barcelona (COFB) with membership number 4805.

At XAVIER FIGUERAS REMOLAT we are committed to processing personal data responsibly and in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD). This policy governs the processing of data of users who browse the website or provide data through its forms.

Data we process

We may process the following categories of data:

  • Identification and contact data: name, surname, telephone, email and address, when you provide them.
  • Query or order data: subject, description, requested products, estimated amount and payment or collection preferences.
  • Health data: only the data you voluntarily include in the query or order, such as symptoms, medicines or prescriptions. We do not ask for more data than necessary.
  • Browsing data: IP address, browser, device and pages visited, when you accept analytics cookies.
  • Social media data: data you make public or share with us through our profiles.

We do not collect card or payment data on the website. Payments, where applicable, are made at the pharmacy or through the channel indicated.

Purposes and legal bases

  • Managing queries and requests from the contact form: consent of the data subject (Art. 6.1.a GDPR).
  • Managing orders and preparing them for collection or payment: performance of a contract or pre-contractual measures (Art. 6.1.b GDPR).
  • Processing health data included in an order: explicit consent (Art. 9.2.a GDPR).
  • Complying with legal, tax and traceability obligations: compliance with a legal obligation (Art. 6.1.c GDPR).
  • Maintaining security, preventing abuse and improving the service: legitimate interest (Art. 6.1.f GDPR).
  • Analysing website use: consent for analytics cookies (Art. 6.1.a GDPR and Art. 22.2 LSSI).

We do not make automated decisions that affect your rights.

Health data

The order form may collect health data if you include it. This data is processed with your explicit consent and only to manage the order, prepare it and contact you about its status. Access is limited to the pharmacy staff who need to intervene.

Do not send health data via WhatsApp. If you send it through that channel, you do so at your own risk; we recommend using the web form or visiting the pharmacy.

Retention

  • Queries: one year from the last communication, or until you withdraw your consent.
  • Orders: for the applicable legal periods and, at least, the time needed to manage collection, payment and claims. Generally, five years.
  • Health data: only for the time strictly necessary for the order and, afterwards, for the legal retention periods of pharmacy documentation.
  • Cookies and analytics: as set out in the Cookie Policy table; analytics data is retained for up to 14 months.
  • Consents: while the relationship continues and during the legal prescription periods.
  • Social media: while you are a follower or until you request deletion.

When data is no longer necessary, it is blocked or securely deleted.

Recipients and processors

We do not disclose your data to third parties for their own purposes. To provide the service, we use providers acting as data processors:

  • Cloudflare: hosting, security and distribution of the website.
  • Resend: sending order notifications and contact-form messages by email.
  • Google: Google Analytics (web analytics) and Google Maps (map), only where applicable under your consent.

These providers process data only for the purposes indicated and according to our instructions. We may also disclose data where required by a legal obligation or a competent authority.

International transfers

Some providers are located in the United States or may access data from outside the European Economic Area. In such cases, processing relies on the safeguards provided by the GDPR: adequacy decisions, such as the EU-US Data Privacy Framework where the provider is certified, and/or standard contractual clauses approved by the European Commission.

You can request more information about these safeguards at xfigueras001@cofb.net.

Your rights

You may exercise the following rights:

  • Access, rectification, erasure and portability of your data.
  • Restriction of and objection to processing.
  • Withdrawal of consent at any time, without affecting the lawfulness of prior processing.
  • Lodging a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe the processing does not comply with the law.

To exercise them, write to xfigueras001@cofb.net or contact Pi i Margall, 18, 08224 Terrassa, stating the right you wish to exercise and proving your identity.

Cookies

We use our own and third-party cookies for the website to work and, if you accept them, to analyse its use. You can find the details in the Cookie Policy and change your choice at any time.

Social media

If you interact with our social media profiles, processing is governed by this policy and by the conditions of the relevant social network. You can find the details in the Social Media Policy.

Security

We apply technical and organisational measures to protect data: encrypted connections (HTTPS), access control, data minimisation, records of consent with the text version, date and time, and pseudonymisation of IP addresses in security logs. However, no system is completely infallible.

Minors

The website is not aimed at children under 14. If a minor provides us with data without the authorisation of their legal representatives, the representatives may contact us to request its deletion.

Changes

We may update this policy to adapt it to legal or operational changes. The version in force is the one published on this page, with the update date shown. If a change affects consent, we will ask for it again.

Contact

If you have any questions about this policy or your data, you can contact us at xfigueras001@cofb.net or on 937880464.

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